Shipping policy

Shipping & Delivery

Once your order has been produced and shipped, delivery times will vary depending on your location, shipping method, and carrier.

Estimated delivery dates provided at checkout or through tracking are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances may affect delivery times.

Tracking

When tracking is available, you will receive tracking information once your order has shipped. Please allow some time for the carrier to scan and update your package after receiving your tracking number.

Some shipping methods or destinations may have limited tracking availability.

Multiple Packages

If your order contains multiple items, they may be produced and shipped separately. This means you may receive more than one package and tracking number for the same order.

International Orders

International shipping times vary by destination and may take longer due to customs processing.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country or local authorities. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the address can be changed.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delays may occur that are outside of our control.

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us with your order number so we can investigate the shipment.

If a package is confirmed as lost in transit, we will work with you to determine the appropriate resolution.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate the package, contact us and we will do our best to assist you.